Welcome to Zam Zam Pizza Sialkot! Before placing your order or using our services, please read the following terms and conditions carefully. By accessing our website, ordering food, or visiting our premises, you agree to abide by these terms and conditions:

1. Ordering and Delivery:

  • Orders can be placed through our website, mobile app, or by phone.
  • Delivery times may vary depending on order volume and location. We strive to deliver orders promptly but cannot guarantee specific delivery times.
  • Delivery charges may apply based on distance and order value.
  • We reserve the right to refuse delivery to certain areas or individuals.

2. Menu and Pricing:

  • Our menu items and prices are subject to change without prior notice.
  • While we make every effort to ensure the accuracy of menu descriptions and prices, errors may occur. In such cases, we reserve the right to correct the error and inform you of any changes before fulfilling your order.

3. Payment:

  • Payment can be made via cash on delivery or through our online payment gateway.
  • All prices are in Pakistani Rupees (PKR) unless otherwise stated.
  • In the case of online payments, you agree to provide accurate billing information. We are not responsible for any errors or discrepancies resulting from incorrect payment information provided by the customer.

4. Quality and Satisfaction:

  • We take pride in the quality of our food and strive to maintain the highest standards of hygiene and freshness.
  • If you are dissatisfied with your order for any reason, please contact us immediately, and we will do our best to resolve the issue promptly.

5. Refunds and Returns:

  • Refunds or replacements may be offered in cases of incorrect or incomplete orders, food quality issues, or other valid reasons deemed acceptable by management.
  • Refund requests must be made within a reasonable timeframe, typically within 24 hours of receiving the order.

6. Customer Conduct:

  • We expect all customers to treat our staff and other patrons with respect and courtesy.
  • Any form of abusive behavior, harassment, or misconduct will not be tolerated and may result in refusal of service or legal action if necessary.

7. Intellectual Property:

  • All content on our website, including but not limited to logos, images, text, and graphics, are the property of Zam Zam Pizza and are protected by copyright laws.
  • Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.

8. Privacy Policy:

  • We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.

9. Amendments and Updates:

  • We reserve the right to modify or update these terms and conditions at any time without prior notice. It is your responsibility to review this page periodically for changes.

By placing an order or using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please don’t hesitate to contact us. Thank you for choosing Zam Zam Pizza Sialkot!